Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@freakvault.com. Please note that returns will need to be sent to the following address: 64 The Bramptons,Swindon SN5 5SL United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@freakvault.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@freakvault.com.
Effective Date: 2025
At Freak Vault, we are committed to providing our customers with high-quality products and services. Please take a moment to review our Return and Refund Policy:
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No Refunds:
All sales are final. Once an order is placed and payment is confirmed, we do not offer refunds for any reason. -
No Exchanges:
We do not accept exchanges. Please ensure that you carefully review your order details, including size, color, and product specifications, before completing your purchase. -
Order Issues:
If you receive a defective or incorrect item, please contact our customer support team at hello@freakvault.com within an hour of receiving your order. We will address the issue on a case-by-case basis to ensure customer satisfaction. -
Responsibility:
Freak Vault is not responsible for damage or loss that occurs after the product has been delivered to the shipping address provided. -
Contact Us:
If you have any questions or concerns about your order, please reach out to our customer support team at:
Email: hello@freakvault.com
By placing an order with Freak Vault, you agree to this Return and Refund Policy.
Thank you for choosing Freak Vault!
