Returns and Exchange

We hope that you are pleased with your order. However, if you are not 100% satisfied please follow the instructions and advice below.

Returns By Post

Please send back your order in the condition you received it (including the tags), making sure you include a note stating your order number. This will be stated in your order confirmation email, please keep this email as a reference to your order.

Please retain proof of postage for all returns as the goods remain your responsibility until received by Freak Vault LTD. It is the responsibility of the customer to pay for all postage costs and fees incurred when returning goods.

If you are returning items from a country outside of the UK (inc. Channel Islands) please state on the waybill and mark the outside of the package “British Return Goods for Return” to ensure that any items, as a result of your return, do not attract further duty charges.

Please return to:

Freak Vault LTD
20 Ewden close, Swindon Wiltshire, United Kingdom SN1 7AZ

Returns will be accepted up to 30 days after purchase, or 14 days for sale items. During the Christmas period this time may be extended. Returns after this time period may not be accepted and will be subject to Freak Vault LTD discretion.

Please note that we cannot accept goods that we reasonably believe to have been used. In such cases, goods will be returned to the purchaser.

Once received at the above address, please allow 10 – 15 working days for a refund. Once completed you will receive a confirmation email.

Returns In Store

Alternatively you can return or exchange your order by visiting your nearest store. You must take a copy of your order paperwork as a receipt and the original payment card in order to return or exchange in store.


At anytime you wish to cancel your order, please contact us as soon as possible and quote your reference number on your acknowledgement email. You can email us at .

If you cancel the order after it has been dispatched, it will be your responsibility to return the item back to the address stipulated on the dispatch note. Once we have received the order back, a refund for the order will be made and you will be notified via email.

If your order has not been dispatched, a cancellation will be processed and a full refund including postage will be made. You will receive a confirmation of the refund via email.

Faulty or Damaged Goods

In the event you receive an order not in 100% condition, please return immediately and a replacement or refund will be made as soon as possible.


You can email us at 

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