Processing time
Please allow 24-48 hours for your order to be processed. Processing times are not included in the estimated delivery time at checkout. Certain products could require additional 1-2 business days.
During sales and high volume periods processing time is 3-4 days.
Shipping rates
Estimated delivery
UK. Express Shipping: 1 business day
UK. Standard Shipping: 2-4 business days
International Shipping: 3-5 business days
UK. Standard Shipping: 2-4 business days
International Shipping: 3-5 business days
Calculated at checkout and vary depending on your delivery location.
Pre-Order Items
Items listed as 'PRE-ORDER' begin processing on the date indicated in the product description and vary between items.
To ensure a smooth and efficient delivery process, please note that any orders containing pre-order items will be fulfilled in two separate shipments. Items available for immediate shipment will be sent first. To avoid any potential delays or complications, we recommend placing two separate orders: one for in-stock items and one for pre-order items.
To ensure a smooth and efficient delivery process, please note that any orders containing pre-order items will be fulfilled in two separate shipments. Items available for immediate shipment will be sent first. To avoid any potential delays or complications, we recommend placing two separate orders: one for in-stock items and one for pre-order items.
Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date,
please notify us by sending an email to hello@freakvault.com including your order number .
Item not delivered?
Item not delivered?
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service.
Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.
Customs and Duties Charges
Almost all shipments crossing international borders (outside the US) are subject to the assessment of duties and taxes imposed by the importing country's government.
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Duty Handled Deliveries: Items shipped from our European warehouse will be delivered without extra duties charged as they are now shipped from within the EU. This means smoother transactions and hassle-free deliveries for you.
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International Fulfillment: In cases where we run out of stock in the EU or do not have a certain item in our European warehouse, we will fulfill it from our US warehouse. Please note that these items might come with customs duty fees attached.
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Changes to DDP Shipping: We will no longer ship orders DDP (Duties and Taxes Paid) to any country outside of the EU (Middle East, Asia, Africa, etc.). All international orders should expect corresponding duties fees upon delivery, subject to the local laws of the recipient.
In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address.